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We're Here to Help
Talk to Real Riders.
Get Real Answers.
We're not a call centre. We're riders who built Ignite Gear. Ask us anything — we actually reply.
⚡Fast RepliesUsually within a few hours
💬Live ChatChat with us instantly on the website
🏍️Real PeopleAnswered by actual riders, not scripts
Get in Touch
Two Ways to Reach Us
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💬
Live Chat
Chat on our website
Click the chat bubble 💬 at the bottom of any page for instant help.
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How We Can Help
What Can We Help You With?
📏
Sizing Help
Send us your measurements via email or chat and we'll recommend the perfect size before you order.
📦
Order Tracking
Share your order number via chat or email and we'll find exactly where your suit is right now.
↩️
Returns & Exchanges
Wrong size or something not right? We'll sort it. 30-day no-questions return window.
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Product Questions
CE certification, waterproofing, materials — ask us anything via chat or email.
🎨
Custom Orders
Want a custom colour, fit or bulk order? Let's talk — we're open to it.
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Payment & Checkout
Issues with Afterpay, Zip or checkout? Chat with us for instant help.
Find Us Online
📱 Follow Ignite Gear
🔥 Quick Answers — No Email Needed
- Sizing: Check our Size Guide or chat with us for a personal size recommendation
- Delivery: All orders dispatch within 7 days, delivered in 8–14 business days worldwide
- Returns: 30-day window — email or chat with us to start a return
- Payment: Afterpay and Zip available at checkout — pay in 4 instalments
- Tracking: Tracking number emailed automatically when your order ships
Ready to Ride?
Still have questions? Email us or use the live chat bubble at the bottom of any page — we're here to help.
